The majority of today’s leading organizations utilize design thinking with an especially thoughtful approach to User Experience (UX) – taking a customer-centric view to reframe numerous functions, ranging from product development to customer service and success. Understanding customer profiles and their buying journeys allows organizations to maximize the effectiveness of every touch point to drive successful outcomes and create delight in unexpected places. Unfortunately, most organizations have not considered applying this modern outlook to internal operations and the experiences of their employees.
Join us as we discuss best practices and methodologies from the world of UX and learn how business leaders have translated these techniques to optimize employee experiences and drive scalable growth – looking closely at physical, cultural and technology environments and the critical employee interactions.
Questions and friends are encouraged!